front desk agent job description

The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of … Front Desk Representative job profile Available in. Often, this is the first and last person a guest comes in contact with. Job Description As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: The Front Desk Agent will assist guests with inquiries, problems and complaints. If you're excited to be part … With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. We're proud of our 4.2 Glassdoor rating from our employees. Front Desk Agent Job Description Template. Hotel Front Desk Agent Job Description. Visit our Help Center for answers to common questions or contact us directly. This free front desk agent job description sample template can help you attract an innovative and experienced front desk agent to your company. There will always be extenuating circumstances arising, and they will have to meet challenges. Since we run a small operation with only 20 rooms, we're uniquely positioned to give our guests personalized attention without any of the red tape found at the larger establishments. Front Desk Agent Job Description Template. Full Time Front Desk Agent . The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Tracks room revenue, occupancy percentages, and other front office operating statistics. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget. Front Desk Agent Job Description Template. Job Descriptions » Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. Similar job titles include Hotel Receptionist and Guest Relations Officer. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Job Description As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. A front desk agent works to ensure an organized and friendly interaction between the hotel and guests. The front desk agent responsibilities mentioned above will definitely help you in understanding the job profile of a front desk agent … Front Desk Job Description. JOB DESCRIPTION Job title: Front Desk Agent Reporting to: General Manager Overall purpose of the job…Hotel Front Desk Agent responsibilities include welcoming guests, managing reservations and providing information about rooms, rates and amenities… How to write a Front Desk Agent job description. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. And if your position is specialized, consider including the specialization in the job title as well. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Your Hotel Front Desk Agent job description will typically be your first point of contact with your candidate audience. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. If you're excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. You'll be glad you applied to XYZ Inc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. A front office executive is the one who is responsible for overseeing the interaction with clients and handling their service requests. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. Explained details regarding property, including restaurants, pool area, spa and fitness … This may include education, previous job experience, certifications and technical skills. Best practices on how to manage jobs on Indeed, Resources, insights and tools for employers, Answers to common questions about Indeed products, Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests' needs, Make reservations or appointments for guests who want to avail themselves of local entertainment or services, Answer guest calls and record details of each conversation for future follow-up, Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues, Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we're prepared for them, Report any accidents or injuries to senior management staff immediately, 2+ years' front desk experience in the hospitality industry preferred, 1+ years' customer service experience required, Excellent written and verbal communication skills, Familiarity with ResortSuite software a plus, Art Director Job Description | Indeed.com, Assistant Teacher Job Description Sample | Indeed.com, Caseworker Job Description Sample | Indeed.com, CTO Chief Technology Officer Job Description Sample | Indeed, Diesel Mechanic Job Description Sample | Indeed, Director of Sales Job Description Sample | Indeed.com, Logistics Specialist Coordinator Job Description Sample | Indeed, Manufacturing Engineer Job Description Sample | Indeed, Marketing Director Job Description Sample | Indeed, Medical Technologist Job Description Sample | Indeed, Millwright Job Description Sample | Indeed, Network Administrator Job Description Sample| Indeed, Outside Sales Representative Job Description Sample | Indeed.com, Patient Care Technician Job Description Sample | Indeed, Phlebotomist Job Description Sample | Indeed, Prep Cook Job Description Sample | Indeed, Procurement Manager Job Description Sample | Indeed.com, Production Supervisor Job Description Sample | Indeed, Program Coordinator Job Description Sample | Indeed, Real Estate Agent Job Description Sample | Indeed, Software Engineer Job Description Sample | Indeed, Sous Chef Job Description Sample | Indeed.com, Tax Preparer Job Description Sample | Indeed.com. What Does a Front Desk Receptionist Do? Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. Determinate's a guest's reservation status and identifies how long the guest will stay. Search for more Front Desk Agent jobs in Reno, NV with other companies. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Here’s how to write the best front desk job description for resumes: Go chronologically by starting with your most recent job and going back from there. Front Desk Agent Job Description Template | ZipRecruiter. Storing luggage needed by guests also belongs to the main duties. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. To get you started, here are some tips for creating an effective job description. Use it to save time, attract qualified candidates and hire best employees. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Job Descriptions » Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. ️ Check out our Complete List (500+) of Job Description Templates!. They essentially check guests in and out, make room reservations and … Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. *Indeed provides this information as a courtesy to users of this site. Front Desk Job Description. Or if you’re ready to hire, post your job on Indeed. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Alice Applicant 333 King Street Seattle, WA 98104 (123) 456-7890 alice.applicant@email.com. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. ️ Check out our Complete List (500+) of Job Description Templates!. Job Overview. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. Current Job: Front Desk Agent, Diamond International Hotel, Las Vegas Objective A dedicated and dynamic Front Desk Agent with 7 years’ work experience in hospitality management, seeks the opportunity to work in Blue Bay Resorts International as a Front Desk Agent and join your amazing team in delivering world class experience. 10/2019 - Current Front Desk Agent | Hilton Garden Inn - Albany, NY. Use these job description examples to create your next great job posting. Under supervision, the Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. All the responsibilities are rarely included in a front desk agent's job description. The hotel receptionist job is often referred to as a front desk agent. Front Desk Agent Job Description Template. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. Your job description is the first touchpoint between your company and your new hire. How to write a Front Desk Agent job description. Responsibilities: Answer and screen phone calls; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Knows and follows all company, Environmental, Health, and Safety Management Programs; We are a boutique hotel management company which strives to challenge the status quo. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Need help writing a job description for a specific role? Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. Front Desk Agent Job Description Template. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Make sure to use appropriate paragraph breaks and bullet points so it’s easy on the eyes. XYZ Inc. is a leading company in our industry in the region. Your main responsibilities will be receiving guests' payments, balancing cash at the end of your shift, and ensuring keys are handed back to the front desk … Hotel Front Desk Agent Job Description. Front Desk Receptionist Job Responsibilities. Front Desk Agent Greet customers who approach the Front Desk in a smiling, friendly manner. Our company is looking for a Front Desk Agent to join our team. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Responsibilities: Answer and screen phone calls; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Knows and follows all company, Environmental, Health, and Safety Management Programs; Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. How you communicate the information in your job description will shape how potential candidates perceive the job duties, the value of the role to the company, the company culture, the organization of the hiring process, and the like. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Job Description The Front Desk position is a key part of the overall success of the Royal Scot Hotel and Suites. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. Front Desk Agent Resume Examples. What Does a Front Desk Receptionist Do? Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel 's financial records. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. Front Desk Agent vacancy in Reno, NV at Aloft Reno-Tahoe International Airport - 3.1. Glassdoor will not work properly unless browser cookie support is enabled. Place your job title on top, then dates worked, company name, and up to 6 bullet points outlining your front desk clerk duties for resumes. The job of a front desk agent has a huge competition and the applicant thus must be aware of the different duties performed by a front desk agent. Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. The front desk agent responsibilities mentioned above will definitely help you in understanding the job profile of a front desk agent … A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs.

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